At Home Living Furniture, we strive to provide our customers with high-quality furniture and exceptional value. As a specialized business, we maintain clear policies to ensure we can continue offering competitive pricing and reliable service. By placing an order, you agree to the terms outlined below.

1. Simple Cancellation Policy
   We process orders immediately to ensure the fastest possible delivery.
   * 24-Hour Grace Period: You may cancel your order for a full refund within 24 hours of placement, provided the item has not yet been staged for shipping (item pulled/packed and assigned for shipment or delivery route).
   * Late Cancellations: Any cancellation requested after the 24-hour window, or once an order is "In Process" (order submitted to vendor/warehouse or scheduled with carrier/crew) is subject to a 20% cancellation fee plus a return shipping fee of $2.25 per pound if the item has already been loaded for transit (physically loaded onto truck).
   * Special Orders: Items with a delivery lead time of 7-10+ business days or custom-manufactured items are considered "Special Orders." These involve an immediate financial commitment to the manufacturer and are non-cancelable after 48 hours.
2. 30-Day Hassle-Free Return Policy
   If you are not satisfied with your purchase, you may initiate a return within 30 days of delivery.
   * Condition: Items must be in new, unassembled condition with all original packaging and accessories.
   * Restocking Fees:   
                                20% Fee: For items returned in original, unopened factory packaging.
                                30% Fee: For items that have been opened or require repackaging to be in "like-new" resalable condition.
   * Logistics Fees: A return shipping fee estimated at $2.25 per pound will be deducted from your refund to cover round-trip freight costs.
   * Package Discounts: If you return part of an order that included a "Package Discount" or "Bundle Deal," the discount is voided. Your refund will be calculated based on the individual retail price of the items kept.
   * Non-Returnable Items: Due to health codes and safety standards, mattresses, assembled furniture, and "Clearance/Final Sale" items cannot be returned.
    

Warranty coverage follows the manufacturer's warranty terms. Coverage and service options depend on the delivery method and our service area. Normal wear and tear, improper use, abuse, neglect, and customer-caused damage (including damage to personal property) are not covered.

Delivered & Set Up by Home Living Furniture: We will help coordinate manufacturer warranty service and replacement parts, subject to the manufacturer's availability and terms, within our service area. Service/labor charges may apply when not covered by the manufacturer.

Pick-Up or Customer Assembly: Warranty support is limited to replacement parts when available. The customer is responsible for transportation, assembly-related issues, and any labor/service charges.

Manufacturer warranty support is available only within the areas we service and is tied to the original delivery location. If the product is moved to a different location, warranty service may be limited or unavailable. Please refer to the bottom of the website or ask a store representative for our current service area.
 

We offer:

• Professional Delivery: Our team of factory trained delivery men will drop off or install the furniture in the room of choice.
• Pick-up & Self-Assembly: For customers who pick up furniture or assemble it themselves, we offer replacement parts (subject to availability). The customer is responsible for transporting the item or parts for warranty service.

Storage Fees: A storage fee of $50 per piece, per month, will be assessed for any items held in our warehouse for more than 30 days at the customer's request.  Rejected deliveries for reasons other than visible damage are considered to be non-defective returns. Shipping charges (both to you and back to us) will be deducted from your refund for orders that are canceled after shipping out to you. Please handle product packaging with care, as there may be a 30% restocking fee charged to you if the packaging or the item does not return to us comparable to the condition in which it was shipped out.  Refunds on non-defective items will equal the purchase price minus a 30% restocking fee, minus the shipping charges that we paid for delivery to you and back to us. These "real" shipping costs are deducted from refunds for non-defective returns. Any order that is changed or canceled while "In Process" is considered to be a non-defective return even if the item is still in transit to you. Once the merchandise has been received in good condition, we are not able to accept returns.

Due to the nature of fabric and wood, they may be cut at a random match. There is a possibility that patterns may not exactly line up at seamed areas. Home Living Furniture is not responsible for variances in shade or textures due to customer screen settings and/or expectations. Finish categories are provided as a general means to assist in narrowing down product choices. Home Living Furniture does not, nor its vendors, guarantee exact finish on any product. If an exact finish is required, please send an email to Sales to request a wood sample, if one is available, before making a purchase. Additionally, all manufacturer measurements are approximate. Home Living Furniture is not liable for variances in construction.
 

Your furniture is fully insured during transit. To protect your purchase and your home:
* Mandatory Inspection: You must inspect all items at the time of delivery. If you see physical damage to the carton or the furniture, you must note "Product Damaged" on the delivery receipt/Bill of Lading before the driver leaves.  Should there be any visible issues, you must call immediately so that we can offer the best solution to the issue.  Often times for finish or minor issues, we are able to send factory trained furniture repair technicians to restore to factory fresh conditions.  Other times, we are able to resolve the issue by sending out replacement parts and then a technician to replace the parts, like handles / drawers, etc.  For issues more complex, we would have the drivers return the damaged item back to the warehouse and reship a replacement as soon as possible
* 48-Hour Reporting: Concealed damage discovered after the delivery team has left must be reported to 8002754647 within 48 hours. We cannot honor damage claims reported after this window.
* Refused Deliveries: If a delivery is refused for any reason other than documented shipping damage, the customer is responsible for the $2.25 per lb shipping fee and a 20% restocking fee.
* Home Protection: Please ensure your floors and walls are protected (rugs, cardboard, etc.) prior to arrival. Home Living Furniture and its carriers are not liable for damage to personal property (floors, walls, or ceilings) if the delivery path is not cleared and protected by the homeowner.
 

Product Fit & Specifications
* Measure Before You Buy: It is the customer's responsibility to ensure that furniture will fit through doorways, hallways, and into the intended room. Items returned because they do not fit are subject to the standard 20% restocking fee and $2.25 per pound shipping fee.
* Natural Variations: Due to the nature of wood grain, leather, and stone, no two pieces are identical. Variations in shade, texture, or "distressed" markings are natural characteristics and are not considered defects.
* Screen Colors: Actual colors may vary slightly from website images due to monitor resolution and studio lighting.